Microcontent Archives - Nonprofit Marketing Guide (NPMG) https://www.nonprofitmarketingguide.com/category/nonprofit-writing-skills-and-content-creation/microcontent/ Helping nonprofit communicators learn their jobs, love their work, and lead their teams. Wed, 31 May 2023 01:45:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 Writing More Visual Microcontent https://www.nonprofitmarketingguide.com/writing-more-visual-microcontent/ Wed, 09 Jan 2019 21:32:57 +0000 https://nonprofit-marketing.local/writing-more-visual-microcontent/ Using photos or graphics in your communications is an important strategy. But there are times and places where you have to rely on words alone to create a scene and engage your reader. Microcontent, as defined by Jakob Nielsen, is short content that needs to be immediately clear and inviting to a reader, and which still make sense [...]

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Using photos or graphics in your communications is an important strategy.

But there are times and places where you have to rely on words alone to create a scene and engage your reader.

Microcontent, as defined by Jakob Nielsen, is short content that needs to be immediately clear and inviting to a reader, and which still make sense when removed from its original context.

Many writers use adjectives and adverbs as their go-to way to create a picture in a reader’s mind. However, many adjectives do nothing more than pad out copy or create redundancies.

And what about email subject lines, headings, and social media posts?

When you only have a few words to make an impact, using descriptive nouns and verbs as opposed to adjectives and adverbs will help bring the reader into the story more quickly.

For example:

Instead of “run fast” use “sprinted” or “dashed”

Instead of “small child” use “toddler”

Instead of “beautiful flower” use “rose”

You need words that already have meaning embedded in them as opposed to words that need more words to convey the proper imagery.

In fact, in his book, Zarrella’s Hierarchy of Contagiousness: The Science, Design, and Engineering of Contagious Ideas, Dan Zarrella crunches the numbers and found that social media posts with adjectives and adverbs were less likely to be shared than those that had more descriptive nouns and verbs.

Writing concisely has always been an important skill for nonprofit communicators, but email and social media have made it a necessity. To get your message across, you have to say it well and say it fast. Simpler is just better.

What do you think works better for a subject line or social media post?

Help us provide assistance to the people who are living on the streets so they can figure out where they can sleep for the night.

OR

Help the homeless find a bed tonight.

The second one gets straight to the point. No wasted words. No distractions.

Don’t waste the little space you have on more words than you need.

You shouldn’t fight the character counts; use them to inspire better writing!

HOMEWORK:

Take some type of microcontent you’ve written – an email subject line, social media post, headline, etc – and take out all of the adjectives. Did it make that big of a difference? Are there any noun/adjective combos you could combine into one stronger noun?

For more resources on writing better microcontent, see:

6 Easy Ways to Punch Up Microcontent

Cut the Glut! Wordy Phrases to Eliminate from Your Writing (And Alternatives)

Cut the Glut! Part II – Redundancies to Eliminate from Your Writing

249 Strong Verbs That’ll Spice Up Your Writing

Verbs Aren’t Hashbrowns. Don’t Smother Them

People Are Not Really Reading Your Emails – How You Can Help

Write with Strong, Specific Nouns.

 

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6 Easy Ways to Punch Up Microcontent https://www.nonprofitmarketingguide.com/6-easy-ways-to-punch-up-microcontent/ Tue, 18 Dec 2018 18:35:07 +0000 https://nonprofit-marketing.local/6-easy-ways-to-punch-up-microcontent/ Your readers will only gobble up small pieces of information at a time. Writing concisely has always been an important skill for nonprofit communicators, but email and social media have made it a necessity. To get your message across, you have to say it well and say it fast. You can’t expect supporters to dive [...]

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Your readers will only gobble up small pieces of information at a time.

Writing concisely has always been an important skill for nonprofit communicators, but email and social media have made it a necessity.

To get your message across, you have to say it well and say it fast.

You can’t expect supporters to dive into your website, newsletter or other written materials unless you entice them with pithy, pointed or engaging subject lines, headlines, tweets and status updates.

That’s where microcontent comes in.

Your email subject lines, social media updates, and headlines all have an enormous amount of power, but you only have a small amount of space to accommodate all of that power.  And while you don’t have a lot of words to work with, these areas are the some of the most important you’ll write.

Some professional writers will draft 25 versions of a headline for an article before they pick the one they’ll use.

Other writers will spend 20% of their writing time on the body of the article and 80% of their time getting the headlines and subheadings right.

Why? Because that’s what people read.

Here are six time-tested ways to punch up your microcontent and get more attention.

1. Use the Word “You” or “Your”

Make it personal for the reader. People like to read about themselves!

Examples:

  • You Still Have Time
  • It’s Your Choice
  • A Video That Will Make You Laugh and Cry

2. Use the Word “My”

People are often more responsive to personal stories and recommendations from peers than from seemingly impersonal organizations. Using the word “my” sparingly can make your emails feel more one-to-one.

Examples:

  • My Reason for Giving In
  • My Favorite Way to Save
  • How I Made My Decision

3. Use a Number (e.g. Top Ten, 5 Ways to. . .)

Numbers can boil down the overwhelming to a more digestible form.

Examples:

  • Five Ways to Get Kids to Eat More Vegetables
  • Three Neighbors Whose Lives You’ve Changed
  • Top Ten Reasons to Register

4. Start with “How To”

We are all looking for easier, faster, cheaper ways to get things done.

Examples:

  • How to Stop Animal Abuse in Your Community
  • How to Teach Your Child to Share
  • How to Give – and Save

5. Add a Deadline (e.g. Last Chance, Ends Friday, 5 Hours Left)

Genuine urgency can motivate action, as long as it doesn’t sound like a sales pitch.

Examples:

  • 10 Hours Left to Double Your Gift
  • Last Chance to Get Your 2018 Tax Deduction
  • Early Bird Registration Ends Tomorrow

6. Ask a Question

Readers will think, hmm, do I know the right answer? Let’s see . . .

Examples:

  • Do You Know What Your Kids Eat at School?
  • What’s Next for Billy Joe?
  • Can You Spot the Mistake in This Video?

 

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DON’T MISS THIS: 70 Email Subject Line Ideas for Fundraising, Advocacy and Event Deadlines https://www.nonprofitmarketingguide.com/dont-miss-this-70-email-subject-line-ideas-for-fundraising-advocacy-and-event-deadlines/ Thu, 06 Oct 2016 18:22:31 +0000 https://nonprofit-marketing.local/dont-miss-this-70-email-subject-line-ideas-for-fundraising-advocacy-and-event-deadlines/ Want your supporters to pay more attention to deadlines? Use one of these email subject lines: a race to the finish across the finish line almost over are you in? are you missing out? can we count on you? can you make it by midnight can’t be short can’t wait coming up short days left [...]

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deadline

Want your supporters to pay more attention to deadlines? Use one of these email subject lines:

  1. a race to the finish
  2. across the finish line
  3. almost over
  4. are you in?
  5. are you missing out?
  6. can we count on you?
  7. can you make it by midnight
  8. can’t be short
  9. can’t wait
  10. coming up short
  11. days left
  12. deadline
  13. did you forget?
  14. did you miss this?
  15. don’t forget
  16. don’t miss
  17. ending soon
  18. ends today
  19. ends tonight
  20. falling short
  21. final call
  22. final chance
  23. final day(s)
  24. final reminder
  25. help us finish strong
  26. hours left
  27. in xx hours, it’s over
  28. it ends on [day]
  29. it’s time
  30. just a few hours left
  31. just a few more
  32. just xx days left
  33. last ask
  34. last call
  35. last chance
  36. last day
  37. let’s do this
  38. let’s finish strong
  39. let’s own the finish line
  40. midnight deadline
  41. missing: You
  42. not going to make it
  43. not without you
  44. now is the time
  45. only hours left
  46. push us over the top
  47. reminder
  48. something is missing
  49. this is it
  50. tick-tock
  51. time is short
  52. today is the day
  53. tomorrow is too late
  54. tonight is the night
  55. we can’t do this without you
  56. we have a short window
  57. we’re counting on you
  58. we’re short
  59. we’re XX short
  60. we’ve come too far to come up short
  61. we’ve got to finish strong
  62. where are you?
  63. xx hours left
  64. xx hours to go
  65. xx, but missing you?
  66. you don’t want to miss this
  67. you won’t want to miss this
  68. you’re missing out
  69. your name is missing
  70. your XX is still missing

Got another idea (especially one that WORKS)? Share it in the comments section.

 

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Everything You Need to Know About Hashtags https://www.nonprofitmarketingguide.com/everything-you-need-to-know-about-hashtags/ Tue, 16 Jun 2015 18:18:10 +0000 https://nonprofit-marketing.local/everything-you-need-to-know-about-hashtags/ You probably know that hashtags are words or phrases with the hash symbol (#) in front of them. The hash symbol creates a link and clicking on that will bring up other posts with that tag. Hashtags are used by everyone from individuals with 10 followers to big corporations and celebrities with millions of [...]

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twitter-hashtagsYou probably know that hashtags are words or phrases with the hash symbol (#) in front of them. The hash symbol creates a link and clicking on that will bring up other posts with that tag.

Hashtags are used by everyone from individuals with 10 followers to big corporations and celebrities with millions of followers.

But did you know that many nonprofits have also had great luck with using them to get their tweets, images, and posts out to a wider audience and create more engagement opportunities for their supporters?

We’ve been writing a lot about hashtags lately and thought it would be helpful if all of our posts were in one place.

Hashtags for Every Day of the Week (Nonprofit Edition). You might know about #ThrowbackThursday or #Caturday, but did you know you could be taking advantage of hashtags every day of the week? This list shows you the most popular daily hashtags you can use on your social networks to increase your presence and engagement.

5 Easy Hashtags Hacks for Nonprofit Marketers. Tips on how to make the most of hashtags.

CASE STUDY: How MomsRising Uses Hashtags to Help Meet Its Mission. Learn how one nonprofits took advantage of hashtags.

Nonprofit Hashtags You Should Keep an Eye On. List of popular hashtags used by nonprofit communicators – feel free to add your favorites!

BOOKMARK THIS: Big List of Twitter Chats for Nonprofits (Chat Tools, Too!). One of the best ways to use hashtags is via a Twitter Chat. Learn how you can take part in these chats or create your own.

Can I Register a Hashtag? Registering doesn’t mean owning. Find more tips on doing the best you can to control your hashtags.

Several of these posts were written by our social media and online campaigns adviser, Kerri Karvetski, who has also created a free download for you on how to harness the power of hashtags to promote your good cause on social media.

At just four pages, How to Use Hashtags to Promote Your Cause is a quick read, but it’s packed full of just about everything you need to know to get started:

  • General benefits
  • List of hashtags relevant to nonprofits
  • How to create a new hashtag for an event, campaign, or program and get others to use it
  • Tips on how to relate events such as concerts or TV shows to your nonprofit
  • Useful nonprofit Twitter chats for nonprofit professionals
  • Hashtag tools

Still have questions about hashtags and nonprofits? Let us know in the comments!

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MIND YOUR MICROCONTENT: 8 Little Bits That Can Make a Big Difference In Your Next Email https://www.nonprofitmarketingguide.com/mind-your-microcontent-8-little-bits-that-can-make-a-big-difference-in-your-next-email/ Thu, 04 Dec 2014 18:06:55 +0000 https://nonprofit-marketing.local/mind-your-microcontent-8-little-bits-that-can-make-a-big-difference-in-your-next-email/ Photo credit: https://flic.kr/p/7R6ZER microcontent Small groups of words that can be skimmed by a person to get a clear idea of the content of a web page or email Email microcontent is the small stuff in your email, the little things like Alt Text and Preheaders that are easy to miss, skip, or gloss over. [...]

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Want your emails opened? Mind your microcontent. https://flic.kr/p/7R6ZER

Photo credit: https://flic.kr/p/7R6ZER

microcontent
Small groups of words that can be skimmed by a person to get a clear idea of the content of a web page or email

Email microcontent is the small stuff in your email, the little things like Alt Text and Preheaders that are easy to miss, skip, or gloss over.

Don’t do that. Mind your microcontent. Here’s why.

Microcontent can’t make up for bad main content, but well crafted microcontent can add up to success in your email. These pieces can get more people to open your email, key in on calls-to-action and important messages, and CLICK!

In other words, ALL THE IMPORTANT STUFF.

Some of these are must-haves. Others are simply good ideas. Master them all to rule your email domain.

 

1. SUBJECT LINE

Which one of these emails would you open?

Which one of these emails would you open?

OK, Captain Obvious, we knew this! Yes, you did. Hear me out.

The subject line is one of three pieces of frontline microcontent that determine if an email gets opened. (See #2 and #3 on this list for the others.) If a subscriber does not think your subject line is worthy, nothing else matters. Your email is dead.

My advice? Never, ever just write one email subject line. Even a simple word switch can make a dramatic improvement in your open rate. The folks at Upworthy have to crap out 25 headlines for every piece of content. Should you? Nah. Somewhere between 5 and 25 is your goal.

And know this: you will write crappy subject lines. A lot of them. But this is the process that produces gems, so don’t skip it. That last subject line you eek out might be your salvation.

 

2. SENDER NAME

Do you trust these people?

Do you trust these people?

Who is your email from? A real person or simply your organization? Perhaps a combination?  Either way, sender name conveys trust, and is the second piece of frontline content that determines if your email gets opened. Make sure it’s as strong as it can be.

Is one method better than another – org, real person name + org, or just real person name? Depends. Your mileage may vary. The only way you’ll know is to test.

Can you change up sender name from time to time? If you’re introducing a new voice — a first person celebrity fundraising appeal for example — yes, change it up. Just don’t switch sender name without purpose (improving open or response rates, or establishing authority).

 

3. PREHEADER

Give subscribers a sneak peak with your preheader.

Give subscribers a sneak peak with your preheader.

You know that small bit of copy at the top of your email, that often appears in the preview of the email? It usually says something like this:

“To view this email on the web, go here.”

The preheader is the third piece of frontline content that determines if your email gets opened. Think of it your email’s sneak peek. And to be frank, it’s usually as exciting as a doorstop.

Why leave such a valuable piece of real estate to an administrative message, especially when it’s totally customizable? 

Lure me in. Get me to open. Get me to click.

 

4. ALT TEXT

Are you using your alt text to its maximum potential?

Are you using your alt text to its maximum potential?

Alt text is text that shows when a photo doesn’t load, either because it’s blocked or it hasn’t loaded yet. How often have you filled out the alt-text field with a bland file description?

BORING! This is another missed messaging opportunity. Why is that? A huge chunk of email clients block images by default. That’s right, that image you so carefully chose, cropped and placed in the email never shows up. Strong alt text is your back-up plan, your block-image salvation.

Never miss this opportunity again! Write an active alt text. Make a call to action, or ask me to turn on images to see your fancy infographic.

 

5. HEADER & SUBHEAD

Does your headline and subhead pull you in and inspire you to act?

Does your headline and subhead pull you in and inspire you to act?

Headlines distill, inspire, entice. Most subscribers are scanners, so we’re in the business of catching eyeballs and attention. A well designed (big, bold) and well written headline does exactly that.

 

6. CALL TO ACTION

Is your call to action a can't-miss feature of your email?

Is your call to action a can’t-miss feature of your email?

Your call to action is there to provoke a specific and immediate response – a click! Make sure readers can see it and click on it, especially with fat thumbs on a mobile phone!

Hyperlink several words, preferably one whole sentence or more. In advocacy and fundraising emails, make at least 2 calls to action.

 

7. CAPTION/SIDEBAR

Does your sidebar do this?

Does your sidebar do this?

Are you using a sidebar or right column in your email? People scan and read little bits of copy like the sidebar and photo captions. Don’t give this copy short shrift! Make it compelling. Make it work!

 

8. P.S.

To P.S. or not to P.S.? That is the question. ANSWER: Occasionally for fundraising.

To P.S. or not to P.S.? That is the question. ANSWER: Occasionally for fundraising.

Is the P.S. old school or still working? I say, still working, use strategically, mostly for fundraising emails, and always with a call to action.

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ALT Tags and Humor = A Great Email https://www.nonprofitmarketingguide.com/alt-tags-and-humor-a-great-email/ Tue, 03 Dec 2013 20:10:28 +0000 https://nonprofit-marketing.local/alt-tags-and-humor-a-great-email/ I received another email from (former coaching client) Children of the Nations yesterday that impressed me so much that I wanted to share it with you. First, let's look at images off.  As you can see, they did a masterful job with the ALT tags -- those bits of text that appear when images [...]

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I received another email from (former coaching client) Children of the Nations yesterday that impressed me so much that I wanted to share it with you.

First, let’s look at images off.  As you can see, they did a masterful job with the ALT tags — those bits of text that appear when images are off. The “this or that” wording is very skimmable, and I very quickly see the point they are making to me. I don’t even need the photos to understand what this is about.

Sure, some additional body text would have made it even better (all image emails are risky), but as far as the ALT tags go, this is great.

How ALT tags work

I’m intrigued now, so I click on the images and get the full email, full of fun. If you are going to make people click to see the images on, you should reward them with something good, and COTN does. Instead of using guilt or ridicule to say that chocolates or goodies are bad,  they use humor to convey why those might not be the best choices. The language is casual and friendly.

now with images on

This single email is part of a much bigger gift catalogue campaign that includes a physical paper catalogue and other reminders like the Black Friday post on Facebook and breaking the email graphic into smaller posts.

Emails like this will make it THAT. MUCH. HARDER. for donors to overlook this campaign. Way to go COTN!

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Telling Your Story Over Time on Twitter and Facebook https://www.nonprofitmarketingguide.com/telling-your-story-over-time-on-twitter-and-facebook/ Wed, 13 Jul 2011 14:00:00 +0000 https://nonprofit-marketing.local/telling-your-story-over-time-on-twitter-and-facebook/ I'm teaching our "Writing for Facebook and Twitter" webinar on July 19, 2011. I'll be sharing tons of tactical tips on writing better tweets, status updates, and other forms of microcontent. But I'll also share some of the strategy that needs to go into those social media updates. One issue to consider in your [...]

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I’m teaching our “Writing for Facebook and Twitter” webinar on July 19, 2011. I’ll be sharing tons of tactical tips on writing better tweets, status updates, and other forms of microcontent. But I’ll also share some of the strategy that needs to go into those social media updates.

One issue to consider in your social media strategy is how many of your updates are timely one-offs or repetition during a short window of time, and how many are part of a much longer story line.

I’ve talked about communications arcs before, and how they work particularly well when you have more space, like in a blog or e-newsletter. But I think they can work in social media too, if you are careful about how you tie them together.

Roy Peter Clark at Poynter has written about how journalists use Twitter and Facebook to tell “mini serial narratives.” The most obvious format is when you are reporting live from an event or scene of some sort, whether it’s a disaster or a legislative committee room or a party.  Roy also talks about how he shared a series of 100 “love secrets” to a happy marriage on Facebook, and by labeling each one (Secret #1:, Secret #2:), he could keep the thread together while posting other items in between. You could use a hashtag on Twitter to accomplish the same thing.

We’ve also seen plenty of examples of “serialized micro-fiction” where writers share a story one line at a time on Twitter or Facebook. In a related vein, we also see TV characters tweeting to supplement the shows we watch. Closer to the nonprofit world, many of enjoyed the antics of the Bronx Zoo Cobra.

Are you following any good nonprofit stories over time on Facebook or Twitter? Have some ideas for how to make this work in the nonprofit world?

Share in the comments, and I hope to see you on the Writing for Facebook and Twitter webinar next week.

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Writing Great ALT Tags for Your E-Newsletters https://www.nonprofitmarketingguide.com/writing-great-alt-tags-for-your-e-newsletters/ Wed, 07 Mar 2007 16:22:48 +0000 https://nonprofit-marketing.local/writing-great-alt-tags-for-your-e-newsletters/ ALT tags are the bits of text that you can attach to images on webpages and in email messages and e-newsletters. As I explained yesterday, using the ALT tag is essential when including images in email campaigns and e-newsletters, because if the people reading your email have image blocking turned on, they won't see [...]

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ALT tags are the bits of text that you can attach to images on webpages and in email messages and e-newsletters. As I explained yesterday, using the ALT tag is essential when including images in email campaigns and e-newsletters, because if the people reading your email have image blocking turned on, they won’t see the image, but they will likely see the ALT text. ALT tags are also needed by visually impaired people who rely on screen readers.

ALT stands for alternative — this text will be shown as an alternative to showing the image itself. Many people advocate that you simply describe what is in the photo, especially for ALT tags on websites. But ALT tags can also be used as marketing text, and this approach makes sense for email where you are most likely trying to encourage some type of action on the reader’s part.

Here are a few tips for your email ALT tags.

1) Always use them! You don’t need them on decorative items like bullets, but use them on all photographs and artwork of significance.

2) Keep them short, but not too short. Don’t use “Logo” when you can use “Smith Community Library Logo.” Shoot for three to seven words.

3) Use words that are meaningful to your readers. Treat writing your ALT tags like you do headlines and captions. Use keywords that will grab your readers’ attention. Don’t say “Kittens at the shelter” when you can say “Kittens ready to be adopted today at the shelter.”

4) Encourage readers to turn images on. Your newsletter will look much better and be more effective if people see the images you placed there. You can use the ALT tag to encourage them to turn on the images. For example, ALT tags like “Turn on images to see why Jim is smiling” or “Turn on images to see what your donations purchased last month” give the reader an incentive. A tag like this on every image would be annoying, but using them sparingly may convince some of your readers to take that extra step to see your images.

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